"My East London-based family and I decided to move to Horsham to give our infant son a better quality of life. While searching for available properties online I came across our new house and knew instantly it was the one for us. It was a bit early for us to be looking, 2 months before our move date, and other agents had turned me down when calling about possible properties. Some were quite rude about it. I called Lucy at Brock Taylor and even though she agreed it was a bit early for us to be looking she worked with us to make our tenancy at that property possible. She was kind but professional always, even telling us to go away and think about it after seeing the property first hand and loving it. To her it wasn’t about a quick let but finding the right property for us and the right tenant for our landlords. Suzanna has been very supportive as well and has made sure we have had all our paperwork processed correctly and efficiently. She has called to keep in touch and ensure that our letting process has gone smoothly. I appreciate the hard work of both these lovely ladies. When I first looked at the Brock Taylor website I saw they were award winning, now I know why."